Responsible Gaming at BitofGold

Our commitment to keeping play fun

Signs that play is no longer just entertainment

Most people play without it ever becoming a problem. In some cases, however, the activity may gradually occupy more of one's time and attention than it should, and it isn't always easy to notice. Here are some signs of problem gaming to watch for in yourself or someone you care about.

• You play longer than you meant to, more often than not.
• You visit the deposit page more often than you planned to.
• You try to win back money you've already lost, even if it means spending more than planned.
• You avoid talking about how much time or money you're actually spending, or you round the numbers down when someone asks.
• You've borrowed money, or used money set aside for something else, to keep playing.
• You feel irritable, anxious, or off when you're not playing, and playing again is what makes that feeling go away.

Noticing these signs doesn't mean there's something wrong with you. Realizing them is not a failure, and judgment-free help is always available when you're ready. You don't have to wait for a crisis to reach out. The goal is to notice early.

Tools you can use on your BitofGold account

Right now, BitofGold doesn't offer self-service deposit or session limits in your account settings. Instead, you can request responsible gaming tools directly from our team. A real person handles every request.

How to take a break or close your account

If a temporary pause isn't enough, you can take a bigger step and close your account permanently.

1. Contact the customer support team and tell them you want a longer pause or to close your account permanently.
2. Specify which option you want, and how long it should last if it's temporary.
3. Support will confirm the change and walk you through what it means for your account, including any remaining balance, before it takes effect.
4. If you choose a temporary pause, contact support again when you're ready to resume. Self-exclusion, on the other hand, is intended to be a firmer decision.

Ask support about your balance and whether you can reverse your decision before you confirm anything. These details depend on your account and situation. Support will give you a clear answer before you decide. It's important to know everything up front.

Nobody under 21 can play.

You must be 21 or older to create or use a BitofGold account. We check this during registration when you submit a photo ID (front and back) and a live selfie for our team to review before we activate your account. Our privacy policy explains how we handle your information, and our terms of use outline full account eligibility rules.

Never share your account details with anyone, not even family. Sharing your login, even with someone you trust, makes it hard to verify who is really playing. If you think a minor has used an account, either through a shared login or an unattended device, contact customer support right away and explain what happened.

Parents and guardians can use parental control software for phones, tablets, and computers to help prevent access. For a general overview of account basics and registration, see how BitofGold works.

If you are worried about someone else

Most responsible gaming pages focus only on the player. Many people reading this are here because they're worried about someone else, and that's important to address. Here are a few things that can help.

Free, confidential help is available.

These resources are free, confidential, and open to you whether you're a player or a concerned family member or friend. You don't need to give a reason before someone will talk to you.