BitofGold Support

If you want your question answered by a real person, send a message to BitofGold on Telegram. This connects you directly to customer support, and it's especially helpful for bonus questions because you can clearly explain what happened and when.

If you need someone to look into your account history in detail, for example, regarding a particular referral or promotion, then use the form given below instead.

Through Telegram, you are connected with a real person, and your messages usually receive quicker replies. Using the form takes longer because requests go into a queue, and you will get an email reply after someone reviews your case. It may take longer on busy days.

The bonus was not added to my account. Most bonuses have conditions, such as a minimum deposit or a set time frame. First, check the terms for the promotion under current promotions. If you met the conditions but still did not receive the bonus, contact customer support.

I cannot spin the wheel of fortune. To unlock the wheel of fortune, you need to make a $10 deposit within your first 7 days. After that, you can spin once every 24 hours. If it's locked, it means you have already spun today.

My quest progress is not updating. Quest achievements earn points as you play, and to redeem them, you need to make a $10 deposit and reach the required points. If your progress seems stuck, contact support and let them know when you first noticed the issue.

The referral bonus is not appearing. We issue this bonus after your friend signs up and makes a $20 deposit; it won't show up before then.

If your deposit or withdrawal is delayed. Crypto transactions must be processed on the blockchain. The time depends on network activity. Check the deposit page for the current status. If there is still no progress after some time, contact customer support with your transaction details so they can look into it.

Please include your username, the bonus or promotion you are asking about, and when it was supposed to appear. If you have a screenshot, that can help as well. If your question is more general, the frequently asked questions page might already have the answer.